Shipping and Returns
NOTICE ON RECENT ORDERS
***COVID-19 SHIPPING RETURNS UPDATE***
Please be advised, in light of the current situation, we are NOT accepting exchanges or returns for merchandise purchased online/in-store/ or gifts. We appreciate your understanding as we want to ensure best practices in order to keep our employees and customers safe in order to continue to serve our communities. We have also discontinued car seat demos in your vehicle for the time being. Please be on the look out for announcements when we update our policies, sign up at firstname.lastname@example.org to receive the latest updates. This return updates supersedes any of the below return information.
We offer Ground, 2-day and Next Day shipping via UPS for delivery within the US and to APO addresses. Gift Certificates are shipped free of charge using USPS First Class delivery.
Free in-store pick up available for in-stock product—please call ahead to find out if your order is ready 866.402.5332 or email email@example.com.
Same day delivery available in San Francisco for many products ($14). Please call us toll free at 866.402.5332 or email firstname.lastname@example.org to check if your order qualifies.
We offer several method of deliver for larger items.
Threshold Delivery continental US, $99. For select items, does not include bringing into home, unboxing or setup.
White Glove in SF + LA, $125. Includes placement and removal of packaging (excluding protective plastic to ensure your furniture stays clean). Does not include assembly of flatpacked furniture. Orders maybe grouped for one delivery charge.
• White Glove delivery outside of SF + LA, $175. Includes placement and removal of packaging (excluding protective plastic to ensure your furniture stays clean). Does not include assembly of flatpacked furniture. Orders maybe grouped for one delivery charge.
Select "White Glove" once only for all your items to be delivered together for one fee of $125 or $175.
Aldea Home + Baby will accept returns, of items purchased online and in-store (excluding special order) within 30 days of purchase and with original receipt in the form of store credit. NO CASH REFUNDS. Aldea Baby does not accept returns on special order items. We do accept online items for store credit in their original packaging and that have no sign of wear within 30 days of purchase. We cannot accept items that have been used and show wear.
We are happy to replace a gift with another selection, issue a gift certificate or refund the credit card used for its purchase. We are unable to refund gift box or gift wrap charges and cannot accept them as a return. Just repack the gift in its original packaging, if possible, and follow these simple steps: Contact our customer service department. Our staff is available Monday - Friday, 12 pm to 6 pm PST. You can contact us by calling toll free at 866.402.5332.
Aldea Home & Baby, 890 Valencia Street, San Francisco, CA 94110
For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. We are not responsible for items damaged or lost in transit. If you are returning a gift because it is damaged, defective or not the correct product, we will refund you the cost of return postage/shipping.
At Aldea Home & Baby, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you or your gift recipient is not completely satisfied with your gift, we'll exchange it for store credit.